FAQs

• Made-to-order rings take 4-10 workdays to be shipped.
• Ready-to-ship rings will be shipped on the next workday.

If you need your product urgently, please contact us at customer@denive.com. We'll do our best to accommodate your request and expedite your order.

To cancel your order, please send an email to customer@denive.com within 24 hours of placing your order.

Yes, we ship internationally. You can enjoy our products no matter where you are located.

If your item is eligible for return, please send an email to customer@denive.com and then we will give you the address.

Yes, we offer a one-time free resize option. If your ring doesn't fit perfectly, we're here to help adjust it for you at no extra cost.

Yes, we offer gem customizations! Feel free to choose your favorite stones and create a piece that's uniquely yours.

Absolutely! We specialize in custom-designed rings. Share your vision with us, and we'll craft a ring that perfectly captures your style.

Our collection includes both solid gold and vermeil plated rings, allowing you to choose the perfect style to suit your preferences and budget.

We use a variety of high-quality stones in our products, including cubic zirconia, birthstones, diamonds, sapphires, opals, and more. Each stone is carefully selected to ensure the best appearance and quality for our jewelry.

Yes, we offer both gift messages and gift packaging options. You can add a personal touch to your order with a custom message and choose our elegant packaging to make your gift even more special.